Disconnect BSNL connection: Surrender your Broadband, Landline and wimax

When it comes to disconnecting BSNL connection be it your broadband, landline, WiMAX or mobile, things will get easier for people like you and me if we at least know the basic requirements and process of surrendering or closing one’s BSNL connection.

Today, in this guide I will explain you the complete process of surrendering BSNL connection so that you do not need to go to BSNL office twice to complete the disconnection process.

After reading this guide from Bpedia, you will be able to get a detail information about how to disconnect BSNL broadband, Landline, WiMAX, Mobile and WLL/EVDO(CDMA) connection. I have also attached BSNL surrender form and letter/application on this article.

So, let’s dive right in.

What you need to know before surrendering your BSNL connection

A Calculating Total Bill

Firstly, you have to pay all the outstanding dues (including current month’s due) before closing your connection.

So, how do you know how much dues you have to pay?

Simply go to BSNL portal and select your type of connection from the top menu bar. For example, if you have a BSNL landline or broadband connection then choose Landline or if you are using BSNL mobile or WiMAX or a CDMA service, then click on Mobile.

Once you select your type of connection, put details such as your Landline number, Mobile number, Email ID etc and submit. After submitting you will get to see how much money you have to pay.


P.S: If you have already paid the bill, it will show ‘0’ as the outstanding amount.

Please remember, you also need to pay the current month’s bill to complete the disconnection process and unfortunately, this portal won’t show you the running month’s bill. So how do we check it?

Don’t worry…. I will show you how to check it.


One way of checking your unbilled amount for the running month is by logging into BSNL selfcare portal and then by going to Bills and Payment section and Selecting View Bills. Under that, you will be able to see your current bill details.

The second method is by calling BSNL customer care center (18003451500 for Landline/Broadband and 18001801503 for Mobile and WiMAX).

P.S: If somehow, you are unable to find your running month bill from above mentioned two methods, simply estimate an approximate amount in addition to the bill that we have viewed on BSNL portal.

Here’s an infographic showing how I calculated total dues I had before closing my connection:




Now that you have an idea on how much money to pay, next is….

B Packing belongings that you have got from BSNL

If you have rented any device from BSNL, you need to give them back. For example, if you have rented the Telephone receiver for your landline connection or a Broadband Modem or a WiMAX device from BSNL then you gotta return them all.

However, if you have purchased it, then you can keep them with you.

So, pack your bag with all these belongings if you have any.

C Download BSNL disconnection or surrender form 

Next up, Download BSNL surrender form or disconnection form and fill the details accordingly.

Put your address correctly on the form, because the security money that you had deposited at the time of connection will be sent via a cheque on that address.

And the final step is…

D Writing a surrender letter

Finally, write a simple surrender letter to the concerned authority. This surrender letter works with all types of services including BSNL broadband, landline, WiMAX, and mobile. This is what a typical BSNL surrender letter should look like:


You can also Download this BSNL surrender letter format if you wish and replace all the necessary fields such as your name, date, and address accordingly.

E Checklist

I have prepared a checklist for you so that you don’t forget anything before heading to BSNL office. Make sure to carry all these things so that your disconnection process completes smoothly in a single visit to BSNL office.


Once you are sure that you have checked all the things that I have mentioned on the checklist, visit your BSNL office and tell them to prepare a bill ( including current month bill ) and pay the dues.

After paying the dues, take the bill receipt and enclose it along with BSNL surrender form and letter and submit it to the concerned authority. Also, don’t forget to submit the equipment.

P.S: The security money that you had deposited at the time of connection will be sent to you via a cheque. Don’t bother.

That’s it, Say ba-bye.

If you have any queries, you can put your comment below in the comment section and I will try to reply within 1 hour. Liked this post? Please support us by liking our page on Facebook and follow us on Twitter and Google+. Don’t be shy to share this post if you find it useful. Keep visiting Bpedia for more exciting information. See you soon.




A blogger who loves to write about things that add value to the readers. He is more of a solution provider rather than a typical content writer. You can contact him at admin@bpedia.co.in

35 Responses

  1. Satish says:

    If we disconnect the bsnl broadband connection in middlenof a month, donwe need to pay the full month rent and bill?

  2. Sangeeta Janardhan says:

    Thank you so much 🙂 It is very useful indeed 🙂

  3. Jitesh Kumar says:

    If I have got my BSNL landline installed a moth back,can I discontinue it’s services.Reason is poor connection.

  4. Nikhil says:

    Hello sir,
    I alreay submitted all the necessary doucments for surrending my landline phone. My question is? how long secuity deposited amount will come to my account and how much they will charged for disconnection. i alreay paid running month bill also.
    2. its any necessary to give him (BSNL Department) a blank cheque with mark of cancellation for refund of security deposited amount to tranfer my Bank account.

    Thankyou sir,
    Please give me a good advice.

  5. Shesadri says:

    if i want to keep the landline but disconnect the broadband then What do I write? Do I need to clear the due or it will come with the bills as My connection is still active for the landline.

    • prabhakar says:

      Hi Shesadri, i am sorry for late response. No, you do not need to pay anything if you want to close your broadband only, however you have to return the modem if you had rented it from BSNL.

  6. anshul maskara says:

    When can we apply for disconnection ? any day in a month ? because once i was visited bsnl office on 24th date of a month they said bill generation is in process so come next month on or after date 10.

    • prabhakar says:

      Yes you can close the connection on any day. Maybe they wanted to check the bill for the current month, so they told you to come after the bill generation date.
      These type of things varies from place to place and you have to cooperate them, thats the only way to get it done.
      And i apologise for late response.

  7. Manikam says:

    The Connection is in my father’s name and he passed away 4 years back. There is no dues… BSNL is not accepting the surnder ( Attached the death certificate and last payment bill copy)
    seems the procedure is complex. The connection has to be changed to my name for which i need to get no objection letter from my siblings , transfer to my name and close the connection … Is there is any simple way to close….

  8. Tarak says:

    Your page helped me to complete the work in 1 go. Thanks. Please add the following

    1. Cancelled cheque with name OR Bank statement (which shows IFSC code). Fortunately, I had taken bank statement that showed the money transfered to bsnl (last payment).


  9. Luv Kaushal says:

    Hi, Thank you for such an informative post. Loved the use of infographics. Quick question – How much time does it take from the time one submits a request for disconnecting bsnl broadband to the actual deactivation?

  10. Kunal Bagwe says:

    Want to disconnect bsnl services for which submitted all set of documents and paid bills as well on 26th December,2017. Still they are charging us monthly bill, what can be done to avoid paying unnecessary charges ??

  11. Ramesh says:

    thanks. Good one.

  12. Janakiram says:

    Today I surrendered. The process was very smooth, as given. Better to on 1st of the month. January bill amount will be adjusted against advance, NEFT will be done. So you have to write details for that on your surrender letter. I appreciate the BSNL staff of Bangalore for courteous and prompt service. Accounts department has to write on your application, after which only you have to submit at Customer service for processing. Request add these in your clearly written guide, which helped me.

  13. Umesh L says:

    Certainly helpful, thanks.

  14. Sunil says:

    I have not paid the bill for 4 years, few days back i got notice to pay the bill 3408 rs. So when i went to bsnl office they calculated and told me to pay 2000rs.i paid amount and received receipt. When i asked for closing process they told its already closed so n need submit surrender form. Is it true ?

  15. Amit Ray says:

    Hi… i have submitted the form to surrender my landline connection on 15th nov 2018. The disconnection process started on 24th nov 2018( line got disconnected) the i have submitted the receiver instrument on 4th dec 2018 and got the receipt. Now i’m planning to apply for refund.But my question is ..do i need to pay the bills for november month ? Before applying to disconnection i paid all the dues (upto 30th oct 2018).. now when i ‘m checking the outstanding bill status on the bsnl portal it is showing all the bills have been paid, but whenever i’m checking in bsnl selfcare..it is showing i have a pending bill for novemver 2018. do i need to pay this bill before applying for refund ?

    • prabhakar says:

      Hi Amit, if you have security deposit more than your bill(from 1st of Nov to 24th of Nov), then no neeed to pay. Just go to the BSNL office with a canceled cheque and submit it. They can adjust the bill with security deposit.
      But if you have a pending bill more than the security deposit, you might need to pay the additional amount calculated after adjusting the deposit.


  16. DP says:

    Thank you, this is very helpful. Hope that I can successfully discontinue my BSNL broadband connection at single go.

  17. Sachin says:

    The connection is in my father’s name..He passed away year back. If i stop paying the bill, will the connection be terminated?

  18. Ranjit Kumar Chakraborty says:

    V.V informative &helpful .Thanks

  19. Mukul Rawat says:

    I have a BSNL Broadband connection. Due to some urgency, I had to vacate my current address location and shift to a new location within the same premises. Due to vacation of my flat at short notice I had no time to follow the procedure for surrendering my BSNL Broadband connection and had to remove the rented equipment of BSNL to my new address.Whether I still can go ahead to write to BSNL for surrendering my broadband connection ?. What is the appropriate date of the month to write for surrender of connection ?

    • prabhakar says:

      Yes, you can still close it. I would say 5th or 6th day of any month would be an appropriate time to close the connection because on this day new invoice gets generated.

  20. prosenjit says:

    I want to surrender my BSNL land line, but I dont have Security deposit receipt and old Land phone. Can I surrender it?

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