How to change BSNL Broadband plans online in 2017 – Bpedia

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Yes…You can change BSNL broadband plans online right from your home. No need to go anywhere. We have a complete guide for how to change BSNL broadband plans from all new BSNL selfcare

An earlier version of self-care portal was zone specific, but now it is one single portal where people from Karnataka, Punjab, Maharastra, Kerala, Bangalore, Hyderabad all can change their broadband plan from this single new self-care portal.

I am going to guide you through a step by step procedure to your ultimate goal so that you can change your broadband plan anytime and to your desired one.

This tutorial is going to be a little bit longer. So grab that cup of coffee…

Steps involved in changing your bsnl broadband plan:

  • Signing Up for self-care portal
  • Linking accounts.
  • Changing the plan

Signing Up for the Selfcare portal:

Signing up is always easy. You need-

  • Your Email ID and
  • Your Mobile number

Go to BSNL Selfcare portal. Click on sign up button.

You may also sign in with your Facebook or Gmail account. But I will be only using the normal sign up procedure on this post. Anyway, you are always welcome to explore around.



  • Enter Name, Email id, Confirm email id, Mobile Number, Captcha, Telecom circle and click on “Next” button.
  • After clicking on “Next”. A four digit OTP is sent to the registered mobile number. 
  • Enter the OTP received in the OTP field. 
  • Enter a password and click submit.

 A verification link is sent to the user’s email id. After successful verification of email id, you will be able to log on to the self-care portal through that email id. 

Now, you are all set up….

Our next step is linking account of your Landline/Broadband connection…

In this step, you will add accounts of your respective Broadband, Landline, or GSM  connection.

Linking Accounts Of Your BSNL Broadband Connection:

Go to Manage Account on the left-hand side navigation menu→click on Add Customer Account


Select connection type as wireline service for broadband and landline services. Select customer category as Normal. Put your customer ID and Billing account number and click Next.

Don’t know what’s your BSNL Billing Account Number and Customer ID is? Well, here’s how to find them……

→ On your monthly bill that BSNL sends you.


→ Just call BSNL customer care no 18003451500 for landline/broadband and 18001801503 for GSM and ask them for your Billing Account number and Customer ID.



On Step 2,  you will be asked to put a Mobile number which is associated with your Landline or Broadband connection. If your mobile number is not registered with BSNL then you have to reach your nearest BSNL customer service center to update the same or simply you can call BSNL customer care 18003451500 for Landline/Broadband and 18001801503 for GSM and ask them to link your mobile number. They will do this for you at their end.

After putting Mobile number, an OTP is generated which you have to put it in Step 3. This OTP is valid for 10 mins.

Changing BSNL Broadband Plan-The Final step:

Once you complete the linking of your Account, Yo can see a new user interface displaying your account information.

Click on that Billing Account Number and you can see the navigation Menu has changed. Now there’s a tab for Modifying Service. Click on that.




Hang on…. The best and final part is about to arrive.

Follow the infographic below where I have shown you a step by step process for completing rest of the plan change process.



Generally, it takes some time to complete the order, once you made the plan change request it will go to BSNL CRM system. This generated order has to be closed from your local BSNL exchange. Once it is closed. your plan will be changed automatically.

You can track your service change request from the navigation menu bar by going to Track My Service Change tab or simply call customer care number 18003451500 for Landline/Broadband and 18001801503 for GSM.

I have already changed my plan to the latest BB experience unlimited combo 249. Have you? Please share this post if you find it useful. You can share your experience by putting your comment below. I hope you have liked the post. Do like our facebook page and you can also follow us on Twitter and Google +. Ba-Bye.





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23 Responses

  1. Suja says:

    How to.find service id??

  2. Aijaz says:

    My broadband has been activated on April29,2017 but the selfcare portal doesn’t show me usage option neither i can change the plan

    • prabhakar says:

      Hey Aijaz, you can check your data usage by going to this site: then click on usage tab. On bottom of the page you can find your data usage for the current month.
      And if for some reason you are unable to change your BB plan then there’s a more easy way to do so. Call BSNL customer care no 18003451500 and tell them to change your plan. Cheers.

  3. Chirag says:

    I have added as shown above but i only see all the details and can only modify land line.. ON Self portal i don’t see options to change broad band.

    • prabhakar says:

      Hello @chirag. I dont get you where you are finding problem. To change your Broadband plan you have to select the option ‘modify service’ from the left menu bar and then select ‘change of tariff plan’.
      Please reply back with more detail, i will surely try to help you.

  4. Arpit says:

    Hi Is there a way to chnage RMN for my broadband connection

  5. Ramesh says:

    Worst service and website…After submitted request for plan change, it shows request submitted. But its does not show track my service changes. Buddy bsnl guys asks customer to visit branch for plan change even we are in advanced technology world.

    • prabhakar says:

      Hi Ramesh, once you have submitted the request concerned BSNL employee checks the booked ticket and completes the order manually. If that’s not the case, then you have to visit their office.

  6. Nafisuzzaman says:

    What is the cost of plan change? Should I have to pay deposit money again to change plan?

    • prabhakar says:

      Hi Nafisuzzaman, you do not have to pay a single dime while changing your plan. However if you have opted for a plan that is higher than the current plan, then the cost of the new plan will be added as a security deposit to your account and then you have to pay that additional charges on next month’s bill. Additional charges will come with next month’s bill.

  7. Parth Agrawal says:

    I want to change my plan BBG-ULD-795-MONTHLY to BBG Combo ULD 675**. But when I tried to change tariff plan, this plan was not in the option. Costly BB plans like ( BBG-COMBO-ULD-1441-CS53-MONTHLY) were given in option. What should I do?

  8. saurabh says:

    now in plan change option it tells you to visit nearest CSR

  9. adithyan says:

    there is not showing the 249 plan in my plan list, now how to change to 249 plan

  10. Vivek Sood says:


    That option to change plan is not there anymore. I guess BSNL realised it is not wise to give that option online as it can lead to many customers changing plans very frequently.

  11. Anurag says:

    What if I change my plan after using for some days(say 10 days)?
    Next bill will reflect which amount?

    • prabhakar says:

      Hi Anurag, say you have changed your BB plan to Rs X/month on 10th of a month. Your next bill amount will be Rs X(security deposit for new BB plan)+ Monthly rental for 10 days (calculated according to your old plan)+ monthly rental for 20 days(calculated according to your new BB plan)
      Hope this helps.

  12. krishna says:

    I Changed Plan on 12 March 2019 from BSNL ULD 470 to 10 GB Plan the tracking details shows request is open till today March 22 2019 plan was not changed what to do? whether i have to wait for some more time or i have to go to bsnl office to change the plan

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